Are independent shops, and quick lube better places to get your vehicle serviced than the dealership? How can I tell that I am being treated fairly?

Finding an qualified, knowledgeable and friendly auto repair mechanic is just as important as getting a good doctor. When your vehicle quits and leaves you stranded on the road, having a good mechanic is of utmost importance. Having someone you can turn to for advice and knowing where to have your vehicle towed will save you much headache and stress.

Very few people know the inner workings as well as an auto repair technician, so it's good to know the right person to service your car and keep it up and running in top-notch condition. With the right service, your car will be reliable and driving well for many years.

Find a shop that services the type of automobile you drive. Most shops work on all makes and models, but some high end or import vehicles require specialized knowledge and equipment, not all shops are ready to meet these needs. Call ahead to be sure that the repair facility you choose can exceed the needs of your automobile.

The service advisor is generally the person you will speak to upon arriving at the repair shop. Just like a when finding a good service garage, when you find a good service advisor, get their name and let them know you're a loyal customer. A good service advisor will always treat you fairly and with respect. Service advisors are generally paid on commission and care about you as a customer because they want your repeat business. Ask for them by name when you arrive at the service counter.

Be prepared as best you can when you know there is a problem: If there are any signs or unusual noises indicating something wrong with your car, try your best to describe these symptoms and any other concerns you may have and have them noted on the repair order in as much detail as possible, so that the mechanic will be informed and will be best able to serve your needs. Making a list is always helpful!

Have patience: If your doctor diagnosed a condinion in two minutes, it would likely leave you feeling uneasy and cause you not to trust them. So, you really shouldn't expect instant diagnosis from a mechanic either,so take your time, and let the mechanic have a thorough inspection of your vehicle.

Ask about the warranty coverage on any work to be done before you sign the repair order. Twelve months is great; 90 days is okay; 30 days is suspicious. Ask if the warranty covers both labour and parts.

Make sure you fully understand what work is going to be done to the car, the repairingshop should be very forthcoming with the information and be willing to explain anything necessary to keep you happy.

Ask what the garage's hours of operation are. Are they open when you finish work? Is the shop on a bus route or within walking distance? Can they provide a loaner car while yours is being serviced? If not, do they provide a shuttle bus service?

Last but not least - do your homework before your vehicle breaks down. Don't wait for your engine to fail completely before you find the right repair technician!